Fraud Alert: Criminals Are Impersonating Financial Institutions
Think you’re talking to The People You Know? Learn how to recognize impersonation scams and protect yourself. Visit the Fraud Prevention Resource Center
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Security Center

Fraud Prevention Resource Center

Protect your family and your business.

Fraud schemes continue to evolve, but many follow the same patterns. Learn to recognize common red flags, protect your accounts, and stay informed about emerging scams.

Contact Customer Care Browse Resources →
Think before clicking Verify all requests Slow down and pause Hang up and call direct Protect your passwords Enable account alerts Monitor your accounts

A Message from Our Fraud & Security Team

Trust the people you know

Technology changes, but most fraud still relies on convincing you to trust the wrong request. Taking a moment to verify and confirm with people you know can prevent most losses before they happen.

Scam Spotlight

What we are seeing right now

Fraudsters are impersonating banks, using social engineering tactics to steal your one-time passcodes. Remember: TRB will never initiate a call and ask you for your passwords, account numbers, or one-time passcodes. If anyone requests sensitive information from you, hang up and call the bank directly.

Learn More about Social Engineering

For Everyone

3 Universal Principles

Never compromise with these fraud-stopping best practices.

01

Pause

Urgency is one of the most common fraud tactics. When a request pressures you to act right now, slow down.

02

Verify

Confirm unexpected requests using trusted contact information, not the phone number or link the message gives you.

03

Protect

Never share passwords, one-time passcodes, or online banking credentials with anyone.

For Business Accounts

Controls that protect your business

If you manage business or treasury accounts, these controls add layers of protection that stop fraud before funds move.

Positive PayMatch issued checks and ACH against what clears.
Dual ApprovalRequire a second person to release payments.
Payment VerificationConfirm new or changed payment details out of band.
Employee TrainingTeach your team the same red flags you watch for.
Segregation of DutiesSplit who initiates, approves, and reconciles.
Talk to a Treasury Banker

Take the Pledge

Fraud Protection Pledges

A simple, one-page pledge to read, sign, and keep. Choose the version that fits, then share it with your family or your team.

For Families

Family Fraud Protection Pledge

Help everyone at home commit to the same fraud-stopping habits.

Download the Family Pledge (PDF)

For Businesses

Business Fraud Protection Pledge

Share it with your team so everyone commits to the same fraud-stopping habits.

Download the Business Pledge (PDF)

Featured Resources

Featured Resources

Trusted resources to help you and your team recognize fraud, protect your accounts, and know where to turn if something feels wrong.

TRB

A Message from our CEO

Fraud update to our customers from Michael Scaief.

Read more →
Blog

Fraud & Security Articles

Articles regarding fraud and security. Please read and share.

View articles →
IC3 / FBI

Report Internet Crime

Targeted by an online scam? File a complaint with the FBI Internet Crime Complaint Center.

Go to IC3.gov →

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